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How Will Customers Engage in a World Powered by IoT?

By Erin Lively Although my childhood “woes” were met with varied reiterations of “when I was kid…” tales of walking 15 miles uphill to and from school, it’s time we broke this tradition of little sympathy for younger generations — and for good reason. Thanks to smart home technology, the age-old questions “Did you do […]

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What to Do When You Need a Customer Service Revolution

If a business has good procedures, effective data management, and an engaged workforce, an upgrade to Service Cloud will greatly improve their customer service. But for other companies, life isn’t so simple. They need a customer service revolution. These are companies that have a broken customer service operation, which better technology alone cannot fix. Other […]

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How a Healthy Workforce Affects Your Company’s Bottom Line

The vast majority of American workers don’t get those legendary 8 hours of sleep each night, let alone maintain healthy eating habits. The fact of the matter is that no one wants to get home after a long commute and cook an elaborate, well-balanced meal for their family. And they certainly don’t want to drive […]

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Top 10 Dreamforce Alternatives to Eat and Explore This October

Every year, thousands of Salesforce devotees converge in San Francisco to celebrate all things Salesforce. It’s a conference that requires patience, stamina, and a good pair of shoes. Dreamforce is a highlight for all of us, but what happens when you’ve had your fill of sessions, keynotes, and booth swag? It’s time to get out […]

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It Takes More Than Just Technology to Engage Employees

We know that to recruit and retain top talent today, companies must enable employees with collaborative, user-centric technologies. Forcing outdated legacy infrastructures on workers won’t fly in an age in which employee needs come first. Nothing is more frustrating to an employee than wasting their time jumping from system to disparate system, or drowning in […]

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Salesforce for Nonprofits: Unique Challenges and Solutions

Between employees, donors, volunteers, vendors, and members, nonprofits have many complex relationships to manage. And nonprofit professionals understand the value of every constituent interaction; under constant pressure to lower operating costs while building constituent loyalty, nonprofits can’t afford to miss an opportunity to deepen relationships. Salesforce for nonprofits helps organizations connect all of those relationships […]

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Employees Really Do Leave Managers. Use L&D to Change That

If you ever second-guessed the impact bad managers have on their employees’ engagement, you needn’t anymore. According to Appirio employee engagement study results released in July, employees really do leave managers, not companies. A range of factors contribute to employee engagement: fair compensation and benefits, adequate tools with which to work and the appropriate training […]

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It’s Appirio’s 10-Year Anniversary! This is How We’re Celebrating…

August 24th marks our 10-year anniversary as a company with our first-ever Customer Appreciation Day. (You can join the conversation on social media by using the hashtag #AppirioLoves) In today’s competitive technology landscape, it’s easy to lose sight of the people behind the technology: talented workers and customers alike. At Appirio, we recognize that you […]

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DeVry University: Updated Technology for Staff and Students

Since they opened their original school in Chicago in 1931, DeVry University has been dedicated to career-focused, real-world degree programs. Their programs are intended to fit any student’s lifestyle — be they full-time professionals or full-time students. Today, learning at DeVry happens online and/or in one of their 55+ locations across the country. For a […]

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How to Maintain a Quality Email List

By Erin Lively In an ideal world, everyone who subscribes to your email list eagerly awaits your company’s messages in their inbox. But the reality is that not every lead will develop into a profitable relationship. Growing an email list by creating and reinforcing an optimized Customer Experience can engage quality subscribers and minimize dead-end […]

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How to Create a Custom Required Block for a Visualforce Page

By Barkha Jain   While working on Visualforce (VF) pages, we generally make some fields required on the page using the Apex tag “<Apex:inputField>” as shown below: <apex:inputField value=”{!Account.Name}”  required=”true” /> This works perfectly in most cases and is a great VF attribute. Unfortunately, the validations get fired on those fields with every Ajax call […]

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5 Ways to Help a Salesforce Administrator Be Successful

A Salesforce administrator carries a heavy burden. For one, organizations are always trying to get more out of their investment in Salesforce CRM. That means not only having world-class sales and service functionality, but gaining more insight through reporting, and expanding functionality into other business functions; this on top of the the day-to-day of managing […]

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Appirio’s Guide to Modern Customer Service in the Cloud

Creating an exceptional customer service experience is the new battleground for customers. Yet, many organizations struggle to provide customers with a basic level of service, let alone anything close to world-class. Ultimately, the customer service secret is an important combination of people and technology — 2 things this ebook explores in detail.

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